Responsibilities:

• Identify the training needs analysis and the performance gap and recommend appropriate solutions to meet training needs.
  
• Design and develop relevant Training modules based on individual / departmental / Company needs.
• Facilitate and coordinate the training programs that are conducted by external parties.
• Development and delivery of in-house programs and its assessment.
• To deliver soft skills training include service mindset, service skills, leadership, teambuilding and innovation programs.
• Understand the training psychology, andragogy and pedagogy, principles of adult learning and its barriers.
• Conversion of Company's Standard of Operational Procedure into training modules/materials and conducts of selected training.

Requirements:

• Possess professional certification in Training & development / Human Resource Development or its equivalent.
• Pleasant and warm personality with excellent ability to engage participants in the training program.
• High degree of drive and passion for stand up training.
• Working experience in delivering training in retail, service, hospitality or tourism industry is an added advantage couple with strong customer service culture.
  
  
  
  

Responsibilities:

• Assist in supervising the efficient output of the Reservation Agents and the smooth flow of operations.
• Assist with the daily reservations processes, servicing guest needs and queries.
• Directs and coordinates the reservations daily activities, meetings, follow up with hotel's processes & procedures.
• Communicate all amendment to agents, clients and hotels concerned.
• Attend meetings / training as required by the management.
• Assist in training & counseling of team members.
  

Requirements:

• Minimum 2-3 years working experience in hospitality, travel or tourism industry or a similar capacity.
• Requires strong organizational and effective communication skills in English.
• Must have a pleasant personality and coupled with good grooming standards.
• Must be able to exceed client expectations and possess passion for the job.
• Must be able to work independently to lead a team and computer skills is necessary.
• Able to work under strict deadlines and beyond the normal working hours.
  
  
  

Responsibilities:

• Possess PSV license
• Male aged between 25 - 47 years old
• Candidate must possess at least SPM with good communication and interpersonal skills
• Possess good track record & driving skills, self-motivated and positive attitude
• Familiar with routes in Kuala Lumpur, Selangor & Penang
• Must be willing to travel within Peninsular Malaysia.