Shangri-La Rasa Ria Resort construction of new Extension Block
Warm greetings from the staff and management of Shangri-La's Rasa Ria Resort and Dalit Bay Golf Club & Spa!

As the piling work draws to a close, we are delighted to provide you with an update on the construction of our new Extension Block. This exciting project is on track, and all piling work is due to be completed by the first week of June 2006. I am happy to say that since its commencement, we have received less than ten (10) complaints, all of them minor, and each of them derived from FIT bookings made directly through our website. Each of these complaints has been duly addressed to the satisfaction of our guests.

Fortunately, we have received feedback from guests who said
that the actual construction noise was not as intense as they had expected it to be. And for this, we have YOU to thank - since this assures us that you have properly cautioned our clients.
We would like you to know that we have employed extra effort to pamper all our guests during this piling stage. Upon arrival, our guests are informed about the construction work through an Information Board at the lobby which features an artist's
impression of our upcoming rooms. From this, they are able to appreciate the impressive floor space, the innovative lay-out, and even the feel and colours of the fabric that will be used in each room.

The entire Extension Block is planned to be fully completed in late 2007. And, quite happily, we can say that the worst is over. After the piling period ends in the first week of June, we are confident that the remaining off-site work will cause very minimal, if any, disturbance to the existing 330 guest rooms.

Attached herewith is a picture of the building site area as viewed from the walkway of our Coast Restaurant. We will continue to update you regularly on the progress of the construction.

We hope that you can step-up your reservations and bookings with no hesitation from June onwards. By this time, all your guests can only be assured of the usual calm and serenity at the Shangri-La's Rasa Ria Resort… plus the promise of the birth of a spectacular new block of rooms to experience.